Canadian Securities Course (CSC) Practice Exam

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What does the Ombudsman for Banking Services and Investments (OBSI) do?

  1. Handle marketing campaigns for financial services

  2. Investigate customer complaints against financial services providers

  3. Regulate interest rates

  4. Sell financial products

The correct answer is: Investigate customer complaints against financial services providers

Ombudsman for Banking Services and Investments (OBSI) is a neutral and independent organization that helps resolve disputes between customers and financial services providers. This includes investigating and handling customer complaints. Therefore, options A, C, and D are incorrect because OBSI does not handle marketing campaigns, regulate interest rates, or sell financial products. It solely focuses on providing a dispute resolution service for banking and investment related issues.

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